Shipping policy

This Shipping Policy applies to all the products purchased on M.L.T. Cosmetics.

M.L.T. Cosmetics is committed to delivering the product in perfect condition at the address indicated by the customers on the checkout page.

In order to optimize delivery, we thank the customers for indicating an address in which the order can be delivered within normal business hours.

For security reasons, M.L.T. Cosmetics will not send any order to post office boxes or military bases, nor will it accept any order when it is not possible to identify the recipient of the order and its address.

We're thrilled to let you know that we currently ship our goods to the following countries only:

• Belgium
• Italy
• Netherlands
• Spain
• Sweden
• United Kingdom
• France
• Germany
• Canada
• Australia
• United States

Order Cutoff and Handling

• Order cutoff time is the same for all countries - 02.00 pm (GMT) Greenwich Mean Time (London)
• Order handling time is the same for all countries 1- 2 Business days (Mon to Sat)

SHIPPING TIMES

• Average transit times to the United Kingdom: 2 - 4 Business days (Mon to Sat)
• Average transit times to International: 2 - 11 Business days (Mon to Sat)

However, we try our best to deliver within 3 working days.

 

COUNTRY-WISE SHIPPING COSTS 

For Domestic United Kingdom (UK)

• £1.35 Shipping Cost for 1gm to 100gm
• £2.70 Shipping Cost for 101gm to 250gm
• £3.99 Shipping Cost for 251gm to 15kg

For Belgium, Italy, Netherlands, Spain and Sweden.

For France & Germany

• £12.00 Shipping Cost for 1kg to 2kg
• £10.00 Shipping Cost for 250gm to 999gm
• £8.00 Shipping Cost for 100gm to 249gm
• £6.00 Shipping Cost for 1gm to 99gm

For Canada

Please check the shipping cost on the checkout page before placing an order.

CUSTOMS AND IMPORT TAXES

Please note that any extra costs related to import/customs tax are the responsibility of the buyer. Please check your own state’s policy on importing goods, as we cannot provide this for you.

SHIPMENT TRACKING

M.L.T. Cosmetics provides the tracking numbers once they are available and the shipment has been made. Once the order is shipped, a notification will be sent to the email address you provided at the time of purchase. It will contain a tracking number so that you can trace your order to your door.

DELAYS

M.L.T. Cosmetics is not responsible for delays in shipping or delivery, due to natural or uncontrollable events. Additionally, M.L.T. Cosmetics is not responsible for delays related to the courier itself (such as customs clearance). Unfortunately, we do not have control over these delays. Transit time does not include Saturdays, Sundays, or Holidays.

UNDELIVERED PACKAGES

If at the time of delivery, the customer is not at the delivery address or if it is not possible to deliver the package to any person in charge, the product must be returned to the corresponding post office and the customer must pick it up from there.

WRONG DELIVERY ADDRESS

M.L.T. Cosmetics will not take charge, or make returns for lost or undelivered packages, for wrong shipping addresses, please be sure to provide correct and accurate shipping addresses, at the time of purchase.

SECURE DELIVERY ADDRESS

M.L.T. Cosmetics recommends customers provide a secure delivery address, for example, your home or place of employment. M.L.T. Cosmetics is not responsible for lost or stolen parcels if the customer's address is wrongly provided.

SHIPPING COMPLETED

Each delivery is considered completed from the moment in which M.L.T. Cosmetics makes the product available to the buyer, which is materialized through the control system used by the courier company.

CONTACT INFORMATION

If you have questions or concerns about this Shipping Policy, please reach out to us through our Contact Us page or email us at info@mltcosmetics.com.

• 📞 +447599 632948
• ☎️ 01217-589138